Support FAQs

Frequently asked questions

Guide To Going Live And Training Process

1. All You need to know about Going Live

Before you going live there are a few thing you should know:

  • Learning LANKAR
  • How Much Time Do You Need Before Going Live?
  • Do I need a data Conversion?

For more information please click here...

Installation and Setup

1. Transferring data from your existing LANKAR to new LANKAR 11 or newer

The data transfer procedure is available to LANKAR users as part of the initial installation process. During this installation, the customer will be prompted to select an option of transferring data from their existing LANKAR.

  • Data transfer is only possible from LANKAR version 10.00.20
  • Transfering data should always be done on the server or server designated computer
  • Prior to staring data transferring, please make sure that the original LANKAR program is closed and all of the users are logged out
Once the data transfer utility is launched, select your source database(LANKAR 10.00.20) and click transfer. The data transfer utility may generate some critical exceptions that will require further assistance from a LANKAR support engineer.

Please Note: Upon successfully installing LANKAR 11, your original LANKAR will no longer be accessible.

2. Setting up shared LANKAR folder

LANKAR now uses one shared folder to store all shared items. (Inspection sheets, WO Images, etc.)
The location of this folder is stored in the database, and only needs to be set once.
If the shop is a single user, simply point to the LANKAR install folder. For multi-user environments, first, make sure the LANKAR folder is shared (LANKARSERVER is the name deployment package will share it under),
second, browse and select the LANKAR folder using the UNC path. Do not use mapped drives, as the path will be the same on all machines.
Note: If the shared path is set to "C:\", LANKAR will write and read all shared items on the "C:\" drive of each machine, resulting in inconsistent data.
The installer will share the folder automatically.

Note: If the shared path is set to "C:\", LANKAR will write and read all shared items on the "C:\" drive of each machine, resulting in inconsistent data. The installer will share the folder automatically.

3. Installing multiple copies of LANKAR on the same computer

You can install multiple copies of LANKAR on the same computer using the same installation package.

  • Run lankarinstaller.exe
  • Click Yes to install a new instance of LANKAR
  • Enter a new installation title

4. Installing individual LANKAR features

New installer provides an ability to install or reinstall individual LANKAR features, online integrations, SQL Server, email etc.

  • Control Panel > Programs and Features
  • Click on LANKAR name > click on "Change"
  • Select / unselect LANKAR feature

Database

1. Selecting a different database

To point to a different database, click on Database Location on the login screen. From there, you may drop down the server list to show all servers on the local network. Once a server is located, the available databases will be listed for each server below. The default database is named LANKAR. It is possible to have different company databases on a single server, but please leave this for special circumstances.

If the server you are looking for is not listed. Please ensure:

  • SQL Server (LANKAR Instance) Windows Service is running on the server machine.
  • SQL Server Browser Windows Service is running on the server machine.
  • Windows Firewall is configured properly.

2. Data Restore

The restore process is nearly identical to previous versions of LANKAR. It is advisable that you do your system backup and restore from the server machine.
You can restore a backup as long as:

  • The backup version is older. (Minimum 11.00.00)
    • OR
  • The backup Major and Minor versions are the same. Revisions Can be different.
The LANKAR Versioning is as follows: XX.YY.ZZ where XX is the major version, YY is the minor version, ZZ is the revision.

NOTE: SQL Server needs full read/write permissions to the shared LANKAR Path.

3. Data Backup

The backup process is nearly identical to previous versions of LANKAR. It is advisable that you do your system backup and restore from the server machine.

NOTE: SQL Server needs full read/write permissions to the shared LANKAR Path.

Security

1. Configuring windows firewall for remote SQL Server access

The following items need to be allowed through the firewall on the server machine.

  • Port 1434 UDP
  • SQL Server Executable. (C:\Program Files\Microsoft SQL Server\MSSQL12.SQLSERVER20141\MSSQL\Binn\sqlservr.exe) Check the LANKAR Instance of SQL Server under windows services for exact path.
Control Panel > Windows Firewall > Advansed settings > Inbound Rules > New Rule > Add Port / Add Program

NOTE: The installer configures these items automatically.

2. SQL Server Authentication

When selecting a LANKAR database source in database location screen, please make sure to use SQL Server Authentication (user id and password) on the server and client computers. These SQL Server Authentication credentials are used by LANKAR background services.

NOTE: It is possible to use Windows Authentication instead of SQL Server Authentication. In this case, additional account configurations are required and would be advisable to contact LANKAR support for specific instructions.

Integration and Features

1. LANKAR VIN Decoder

Mobile app designed to work together with your local LANKAR Shop Management System

  • Scan and decode VIN number
  • Manage your customers and vehicles
  • Instantly synced with your local LANKAR Shop Management System

NOTE: For more information please click here...